Front desk with lobby area at Sanctuary Hotel New York

Our History

Welcome to the Sanctuary Hotel, an award-winning, luxury boutique hotel in the heart of New York City’s famous Times Square and Theater District. Our acclaimed hotel is the perfect oasis for distinguished travelers who enjoy outstanding customer service, superior accommodations, a variety of world-class dining options, a convenient location, affordable room rates, and a standard of excellence in hospitality. At the Sanctuary you can truly relax, unwind and enjoy all the pleasures of New York City. 

Aerial view of NYC Skyline near Sanctuary Hotel New York

Dedicated Staff

Our skilled and talented staff, including our specialized S.T.A.R. Concierge service, are here to cater to your every need 24 hours a day. There’s a reason we have been awarded a certificate of excellence as well as the International Hotel of the Year. It is because our dedicated and knowledgeable staff takes your visit personally.  

We are New Yorkers who know all the best restaurants, attractions, tours, bars, clubs, and off-the-beaten-path places to visit and we are here to share it with you. We will tailor your stay in New York so that your experience is all that you dreamed it would be.

We are here for you. Welcome to your very own Sanctuary. 

All of our guests will enjoy the following amenities:

  • American continental breakfast delivered to room 
  • High-speed Wi-Fi Internet access 
  • S.T.A.R. Experience Program
    • service custom tailored to each guest 
  • Spa-inspired guest bathrooms 
  • Room service from our world-class restaurants Sushi Lab and Haven Rooftop. 
  • Priority access to Haven Rooftop 
  • 100% Non-smoking room policy  
  • Pet Policy: Under 25 pounds permitted
    • ($150 Non-Refundable - one-time fee)

Employment at Sanctuary Hotel

The Sanctuary Hotel is a premier employer in Manhattan. Our commitment to exceptional service and visitor experience demands that we hire the best people for every position throughout our property. We employ in guest services, concierge, doorman, bellman, housekeeping, laundry, maintenance, food & beverage staff and all aspects of hotel operations and management. 

If you share our commitment to excellence, there may be a job for you at the Sanctuary Hotel. Please email us at with all employment inquiries. 


Star concierge in the front desk at Sanctuary Hotel New York

Facility Fee

A daily facility fee of $25.00 is added to all reservations booked on or after 08/17/2018, and will include amenities that are designed to enhance your experience. 

The daily facility fee includes: 

  • Daily American continental breakfast (currently delivered to room) 
  • All day La-Columbe Coffee & Tea Station  
  • Upgraded complimentary Wi-Fi in rooms & common areas  
  • Unlimited local, long distance + 1800-Calls (Excludes International Calls)  
  • S.T.A.R Concierge Service (Service Tailored to Any Request™)  
  • Haven Rooftop priority access (excluding buy-out events)  
  • Guest Services: complimentary printout, scans, copies & package storage  

Note: Facility Fee is subject to 8.875% tax. ($22.96 excluding tax)