S.T.A.R. Concierge at Sanctuary Hotel
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Service Tailored to Any Request (S.T.A.R.™) comes to a Times Square Hotel

All luxury hotels provide their guests with concierge services, but only at the Sanctuary Hotel in Times Square will you experience specialized five-star service entitled the S.T.A.R.™ Experience.

The S.T.A.R.™ Experience (Service Tailored to Any Request) runs on a simple, straightforward principle; our staff will do anything and everything to ensure the best possible experience for guests of the Sanctuary Hotel New York.

We have dedicated S.T.A.R.™ Experience Managers who will go out of their way to make sure that our guests have an unparalleled experience. From preparing detailed directions around New York City, to bringing warm cookies and hot tea to your room if you feel under the weather. It is common practice for S.T.A.R.™ Experience Managers to be one step ahead and meticulously thoughtful.

Our S.T.A.R.™ Experience Managers act as personal assistants to Sanctuary Hotel guests, catering to their every request and making the impossible possible. Whether you want a gluten-free breakfast delivered to your room or a personal shopper to pick out something special to wear that evening, the S.T.A.R.™ team knows how to make it happen.

In addition, S.T.A.R.™ Experience Managers will not only facilitate the most amazing experiences for you, but they can also tell you about them firsthand. From perusing the latest museum exhibits and attending gallery openings to dining at the most exclusive restaurants and seeing the newest shows, the S.T.A.R.™ team constantly has their finger on the pulse of New York City so they can advise you about what is truly worth seeing, doing, eating and experiencing.

Those who frequent the Sanctuary Hotel will experience unique perks. You may find your favorite glass of wine or scotch waiting in your room upon arrival or a mini bar that has been customized to your preferences. If you’re a regular traveler, you will find personalized monogrammed bathrobes in your room. If you’re a busy business traveler, you may find all of your personal toiletries already in your room so you don’t have to fly with sample sizes. The S.T.A.R.™ Experience Managers will find any and every way to show their appreciation of your loyalty and ensure your comfort and enjoyment throughout your stay.

Why stay someplace where you’re identified by your room number, when at the Sanctuary you’re defined by the luxuries you prefer?

To start your true S.T.A.R.™ experience, you can reach our S.T.A.R.™ Experience Managers directly at star@sanctuaryhotelnyc.com

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