At the Sanctuary Hotel, our guests enjoy award-winning customer service and an unparalleled standard of excellence in hospitality. Our unique S.T.A.R™ Experience (Service Tailored to Any Request™) offers guests outstanding personalized customer service that caters to the specific and unique requests of each person. Whether you are looking for the best theater tickets in town, world-class dining, a swanky lounge or a hot new bar, our experienced S.T.A.R team of managers will guide you every step of the way. Our dedicated team will swiftly deliver your specific request ensuring that you receive an unparalleled level of customized service and attention. To begin the S.T.A.R Experience, confirm your reservation and one of our skilled staff will reach out to you to begin the process of planning your perfect trip to New York.